Shipping policy

When you shop with us you can expect a smooth, efficient delivery process from start to finish. Let's walk through what that looks like:

As soon as you place your order, our team gets to work processing it. We pride ourselves on our speedy 24–48 hours turnaround time (weekends and holidays excluded, of course).

Once processed, your package will ship out promptly. For delivery within the 72 hours continental United States, you can expect to receive your items within 3-6 business days via our Standard Shipping. 

We know how important fast, reliable delivery is. You can trust that we're doing everything possible to get your order into your hands as quickly as possible. On the rare occasion we hit a snag, we'll keep you looped in every step of the way.

We do our absolute best to get your order out on time! But in rare cases we may have to cancel and refund orders due to suspected fraud, shipping restrictions, etc. If that happens, we'll contact you immediately to help place a new order.

If you ever have any questions or need support, our customer care team is ready to help. Email us at info@duvera.us

Thank you for choosing us as your go-to fragrance destination. We sincerely appreciate your business and look forward to delivering an exceptional shopping experience.

Please ensure your shipping address is entered correctly.
If an incorrect or incomplete address is provided and the package is undeliverable, we reserve the right to cancel the order without issuing a full refund.
Shipping fees and return costs may be deducted, or the refund may be denied entirely if the package is not returned to us.